TB INSIDER Information

  • How do I join TB INSIDER?

    If you are an existing customers or are subscribed to our emails then there is no need to join – you are already part of the program and will enjoy all the benefits of TB INSIDER. Simply sign in to your account to check your TB INSIDER status otherwise if you are a new customer to Tony Bianco you...
  • How do I redeem my TB INSIDER gifts & benefits?

    All TB INSIDER gifts and benefits when available will appear under the 'Your Benefits' section via your 'Shopping Bag'. All gifts and benefits can be redeemed from the 'Shopping Bag' page by clicking 'Select'.
  • Do all my purchases contribute towards upgrading my TB INSIDER status?

    All purchases made from us.tonybianco.com contribute toward your TB INSIDER status and are linked to the same TB INSIDER account. Please note, purchases from wholesalers or any stockists are excluded and will not contribute toward your TB INSIDER status. If you think you have duplicate accounts...
  • How do I check my TB INSIDER status?

    Checking your TB INSIDER status is easy! Simply log into your account at us.tonybianco.com or jump onto our Live Chat and one of our friendly team members will be able to check for you! Don't have an account? Register for an account online today to enter into a world of perks!
  • How do I update my personal details?

    You can update your personal details by logging in to your TB INSIDER account online at us.tonybianco.com, or alternatively contacting out Customer Service team on +1 3232 092 676 or enquiries-usa@tonybianco.com
  • When will I receive my Sign Up reward & how long does it last for?

    Your sign up reward will last for 30 days. It is a one-time welcome offer of $20 when you spend $150.  Your sign up reward will be linked to your TB INSIDER account. To redeem your sign up reward, ensure you are signed in when checking out and the reward will be available to add to your shopping ...
  • How often will I receive TB Insider notifications and offers?

    The frequency and timing of TB Insider communications and benefits may vary depending on your tier. However you can expect to receive emails from us on a monthly basis. We try our best to deliver content we think you'll love but if you ever wish to opt out of our communications, it's as easy as a...
  • Can someone else be included on my TB INSIDER Membership?

    TB INSIDER accounts can only have one person attached to it to ensure everyone can receive TB INSIDER benefits based on their status.
  • How will I know if I have moved up into the next TB Insider Tier?

    Have you qualified for the next TB Insider tier? If so, it's time to celebrate - with a new pair of shoes, of course! Once you have exceeded the spend for your current tier and are about to move onto the next - you will  receive an email notifying you of your new TB Insider status and all of the ...
  • I shop at stockists, do those purchases go towards my account spend?

    Purchases made at stockists such as Revolve will not contribute to your TB INSIDER status or add to your purchase history. To begin your TB INSIDER journey with Tony Bianco register for an account online today. 
  • What are the Birthday gifts and when will I receive it?

    Birthday gifts and rewards will be issued in the month of your birthday and will be available from the 1st of your birthday month. Tier 2 members birthday surprise will be delivered by email, this will be an offer that you will be able to redeem at checkout online at us.tonybianco.com. Please see...
  • What happens if I return an item purchased with an offer?

    If you return a purchase or cancel an order, the relevant purchase amount will be deducted from your Program spend. You will remain at your reached tier as this is locked for 12 months.   If you return a purchase that was paid for with a monetary offer, the value of the offer is forfeited unless ...
  • What happens if I’ve forgotten my password?

    If you have forgotten your password to your account go to the “Sign In” page of your account and click on the forgot your password link. Simply enter your email address and if there is a matching account to that address, an email will be sent prompting you to re-set your password. If you don’t re...
  • Why am I not receiving any TB INSIDER emails?

    Your email may have been recorded incorrectly in our system. You can check your details are correct when you sign into your account online at us.tonybianco.com, or you can contact our Customer Service team on enquiries-usa@tonybianco.com.