Welcome to Our Help Site

Enquiries

3 articles in this Topic

• Contact Us
• Do you have any wholesale opportunities?
• I am a social influencer and want to work with Tony Bianco

Placing an Order

5 articles in this Topic

• How do I make a purchase on the Tony Bianco website?
• How do I use a promotional code?
• Is it safe to purchase on your website?
• What currency is your website in?
• What payment options do you have?

Afterpay

2 articles in this Topic

• Why shop with Afterpay?
• Can I return items paid for using Afterpay?

Pre-Order

6 articles in this Topic

• When will my pre-order arrive?
• What does 'pre-order' mean?
• How do I pre-order an item?
• What if there is no date when I select a size?
• Can I change the size of my pre-order or cancel my order?
• What is your returns policy for pre-order purchases?

Made To Order

1 article in this Topic

• Made To Order | Frequently Asked Questions

Shipping & Delivery

7 articles in this Topic

• What delivery options do you offer?
• Who is my shipping provider?
• How do I track my delivery?
• Can I change my address while my parcel is in transit?
• Delivery Delays: COVID-19
• Do you ship internationally from the USA?
• What happens if my order is returned to sender?

Returns

6 articles in this Topic

• How do I send back my items?
• How do I use my pre-printed returns label?
• Can I return sale items?
• How do I return a faulty item?
• How will I be refunded and when will I receive my refund?
• What is your online returns policy?

Australian Website

1 article in this Topic

• Can I still shop the Australian website?

Gift Cards

4 articles in this Topic

• Where do I apply my gift card?
• Can I purchase Gift Cards online?
• Gift Cards
• How do I check the balance of my Gift card?

Products

5 articles in this Topic

• How do I know I am purchasing the right size?
• The item I want is sold out online, now what?
• Do you have a Bridal Collection?
• How do I write a product review?
• Leather Glossary

Account Information

3 articles in this Topic

• How do I create an account?
• How do I update my personal details?
• What happens if I’ve forgotten my password?

Communications

3 articles in this Topic

• How often will I receive Style Passport notifications and offers?
• I'm already subscribed to Tony Bianco emails, do I still need to join Style Passport?
• Why am I not receiving any Style Passport emails or mail?

Style Passport Information

8 articles in this Topic

• Do all my purchases contribute towards upgrading my Style Passport status?
• How do I check my Style Passport status?
• How do I join Style Passport?
• How often is my spend reviewed?
• How will I know if I have moved up into the next Style Passport Class?
• How will I know if I’m about to drop out of my Style Passport Class?
• What happens if I return an item purchased with an offer?

See all articles in Style Passport Information →

Style Passport Benefits

6 articles in this Topic

• How do I redeem my Style Passport gifts & benefits?
• What are the Birthday gifts and when will I receive it?
• What are the different levels and what rewards will I receive?
• What are the Seasonal gifts and when will I receive them?
• What is the Seasonal Pricing offer and when will I receive it?
• When will I receive my Sign Up bonus & how long does it last for?

Loyalty Conditions

3 articles in this Topic

• Can my gift be returned or exchanged?
• Can someone else be included on my Style Passport Membership?
• I shop at stockists, do those purchases go towards my account spend?