Style Passport Information

  • Do all my purchases contribute towards upgrading my Style Passport status?

    All purchases made from contribute toward your Style Passport status. Please note, purchases from wholesalers or any stockists are excluded and will not contribute toward your Style Passport status.
  • How do I check my Style Passport status?

    Checking your Style Passport status is easy! Simply log into your account at or jump onto our Live Chat and one of our friendly team members will be able to check for you! Don't have an account? Register for an account online today to enter into a world of perks!
  • How do I join Style Passport?

    There are two things that can tell you about a person. The stamps in their passport and the shoes on their feet. Yours tell us you’re ready to receive a world of perks. To join our loyalty program and to receive a world of frequent buyer benefits you will need your Style Passport! If you are an e...
  • How often is my spend reviewed?

    Your loyalty spend is reviewed on a daily basis and is based on your previous 12 month spend.  You can move into a higher status at any time, but your spend will only be reviewed once a year to determine whether you maintain your Style Passport status or move down a tier.
  • How will I know if I have moved up into the next Style Passport Class?

    Have you qualified for the next Style Passport tier? If so, it's time to celebrate - with a new pair of shoes, of course! Once you have exceeded the spend for your current tier and are about to move onto the next - you will  receive an email notifying you of your new Style Passport status and all...
  • How will I know if I’m about to drop out of my Style Passport Class?

    If you are at risk of dropping out of your current Style Passport status, we will send you an email to let you know.  Once you have accessed Premium Class you will need to maintain the required spend over 12 months to stay in the tier. If you don’t meet the required spend over the 12 months you w...
  • What happens if I return an item purchased with an offer?

    If you return a purchase or cancel an order, the relevant purchase amount will be deducted from your Program spend. You will remain at your reached tier as this is locked for 12 months.   If you return a purchase that was paid for with a monetary offer, the value of the offer is forfeited unless ...
  • What is Style Passport?

    Style Passport isn’t your ordinary loyalty program, it’s your one-way ticket to shoe heaven! Our loyalty program is designed to take you on a journey, where every destination (AKA Tier) is more fabulous than the previous one. Style Passport is all about personalization - experience-based rewards ...