Pre-Order

  • When will my pre-order arrive?

    An approximate shipping window will be indicated on the product page of your chosen item, in red text. The pre-order message will also appear when selecting your size and adding it to cart. Please note, the quoted shipping window is an estimate only and does not take into consideration delays du...
  • What does 'pre-order' mean?

    Get early access to our new season collections and secure the latest trends by pre-ordering! Once your order is placed, you have secured your purchase and we will deliver your item as soon as it’s available to be shipped.
  • How do I pre-order an item?

    You can pre-order an item by looking for products marked as ‘Pre-Order’ or visiting our range at https://us.tonybianco.com/collections/pre-order. Simply select your item and size, add to your Shopping Bag and proceed to checkout as usual. It’s that easy!  
  • What if there is no date when I select a size?

    You’re in luck! Some products may already be in stock and can ship immediately. If a pre-order message does not appear when selecting your size then it will be shipped to you within our regular dispatch timeframes.
  • Can I change the size of my pre-order or cancel my order?

    If you have ordered the wrong size or would like to cancel your order please email us at enquiries-usa@tonybianco.com and we will be able to help you further. If wanting to change the size or product, please ensure you have clearly noted what size or product you would like to receive instead.
  • What is your returns policy for pre-order purchases?

    Pre-order for full priced items can be returned for a change of mind refund or store credit. If you purchase a full priced item using a promotional code, this is still considered eligible for a refund. You will be able to return the order within 30 days from the date your order was delivered. For...