Returns

  • How do I send back my items?

    Ensuring that your return meets our online return requirements which can be found here, please follow the below steps to return your purchase back to us: How To Return Complete the returns form included inside your order & place your item/s into the mailing bag or box and seal it securely -...
  • How do I use my pre-printed returns label?

    You will receive a pre-printed returns label inside your order to use in the event that you need to return your order to us. Instructions Package your goods with all original packaging (including your shoe box) with your receipt and completed returns form. Securely attach the pre-printed return...
  • Can I return sale items?

    Markdown items with a red price can be returned for a change of mind store credit only, unless deemed faulty. Once received back to our warehouse, our team will exchange this product for a store credit only for later use on our website. Outlet items marked final sale are not eligible for a change...
  • How do I return a faulty item?

    We want you to be happy with your purchase but understand that sometimes things don’t quite go to plan. If you believe you have received faulty or damaged merchandise it can be returned at any time, including sale merchandise to our online store with a valid proof of purchase.  Faulty Return Inst...
  • How will I be refunded and when will I receive my refund?

    We will aim to refund you as quickly as possible once we receive and assess your return. This process may take between 3-5 business days from the moment your return is delivered to our warehouse. We will keep you informed the entire way, from when we receive your return through to when the refund...
  • What is your online returns policy?

    We hope you love your Tony Bianco purchase, however we are here to help if you need to return an item purchased via our website. This Returns policy applies to all purchases made online at Tony Bianco US and does not apply to any purchases made via our Australian website or third party stockists ...