Shipping & Delivery

  • General Shipping Information

    Our office was closed on Thursday the 26th and Friday the 27th for public holiday. Expect delays with shipping, dispatch and returns. Shipping is up to 48 hours from when the order is placed. Returns can take up to 5-10 business days to be processed once delivered. All communication will be via...
  • DHL Express Shipping Option - $20 Shipping Fee

    Some items and sizes are only available from our AUS warehouse. International Shipping is $20 or free for orders over $350. This may take 4-14 business days to be delivered via DHL Express. International shipping fees will apply and any potential duties and taxes. If you have received your orde...
  • Order Processing Update

    Our office was closed on Thursday the 26th and Friday the 27th for public holiday. Expect delays with shipping, dispatch and returns. Shipping is up to 48 hours from when the order is placed. Returns can take up to 5-10 business days to be processed once delivered. All communication will be via...
  • I Need To Change My Order's Address

    Oh no! Don’t worry, we can help you with a few quick solutions. Before Dispatch: Our hard-working team may be able to update the delivery address depending on what processing stage your order is at. Please contact us as soon as possible via enquiries-usa@tonybianco.com with your order number a...
  • Return To Sender

    If our courier partners are unable to deliver your package to you it will be returned to sender back to our warehouse. Our friendly guest experience team will be in touch with you to arrange re-postage once it is delivered to our warehouse. If we are unable to make contact with you after multipl...
  • International Customs & Duties

    For our Canadian customers Duties & Taxes may apply to your online order. For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer. We...
  • Multiple Items - AU Location and International Customers

    If your order contains multiple items, your order won't be sent until all items arrive into our warehouse to send in one package. We do this to ensure that you don't need to pay any extra shipping fees or incur additional duties and taxes by your countries customs. You'll receive your tracking c...