Shipping & Delivery

  • What delivery options do you offer?

    IMPORTANT UPDATE Due to Coronavirus we anticipate our Online Store may face delivery delays.  - Expect longer dispatch time-frames for both express and standard orders. - Expect longer transit time-frames once your order is dispatched from our warehouse.  We apologise for the inconvenience and ap...
  • Who is my shipping provider?

    We will ship your order using Fedex or UPS. Once you receive your tracking notification you will receive a tracking ID, a tracking link with the name of the provider your order is shipped with, you will also receive notifications from the postage provider directly with delivery updates.
  • How do I track my delivery?

    Once your order has been dispatched from our warehouse you will receive a shipment notification email from us, which will include your tracking number and carrier type.  Your purchase will be delivered to you via one of the below three postal providers: US Postal: https://tools.usps.com/go/Trac...
  • Can I change my address while my parcel is in transit?

    Oh no! Don’t worry, we can help you with a few quick solutions! Before dispatch: Our hard-working team may be able to update the delivery address depending on what processing stage your order is at. Please contact us as soon as possible via enquiries-usa@tonybianco.com with your order number and...
  • Delivery Delays: COVID-19

    IMPORTANT UPDATE Due to Coronavirus we anticipate our Online Store may face delivery delays.  - Expect longer dispatch time-frames for both express and standard orders. - Expect longer transit time-frames once your order is dispatched from our warehouse. We ship through Fedex and UPS, for up-to-d...
  • Do you ship internationally from the USA?

    Unfortunately we do not offer international shipping from our USA website just yet. If there are changes in this area we will make sure that you are the first to know. To be advised of any updates, make sure you are signed up our email notifications by entering in your email address into the foot...
  • Holiday Shipping Dates

    HAVE YOUR SHOES IN TIME FOR THE HOLIDAYS   The party season is fast approaching so don't leave your online shopping to the last minute. To avoid any late deliveries please ensure that your order is placed before the following cut-off dates: Thursday December 10th - Ground Shipping  Wednesday Dec...
  • What happens if my order is returned to sender?

    If our courier partners are unable to deliver your package to you it will be returned to sender back to our warehouse. Our friendly customer service team will be in touch with you to arrange re-postage once it is delivered to our warehouse - if we are unable to make contact with you after multipl...