Shipping & Delivery

  • What delivery options do you offer?

    IMPORTANT UPDATE Due to Coronavirus we anticipate our Online Store may face delivery delays. - Expect longer dispatch time-frames for both express and standard orders. - Expect longer transit time-frames once your order is dispatched from our warehouse. We apologise for the inconvenience and ...
  • Who is my shipping provider?

    For Domestic USA orders, we will ship your order using Fedex or UPS. For Canadian orders we will shop your order using DHL Express. Once you receive your tracking notification you will receive a tracking ID, a tracking link with the name of the provider your order is shipped with, you will also r...
  • How do I track my delivery?

    Once your order has been dispatched from our warehouse you will receive a shipment notification email from us, which will include your tracking number and carrier type. Your purchase will be delivered to you via one of the below three postal providers: USA UPS: https://www.ups.com/track?loc=en_U...
  • Can I change my address while my parcel is in transit?

    Oh no! Don’t worry, we can help you with a few quick solutions! Before dispatch: Our hard-working team may be able to update the delivery address depending on what processing stage your order is at. Please contact us as soon as possible via enquiries-usa@tonybianco.com with your order number an...
  • Delivery Delays: COVID-19

    IMPORTANT UPDATE Due to Coronavirus we anticipate our Online Store may face delivery delays.  - Expect longer dispatch time-frames for both express and standard orders. - Expect longer transit time-frames once your order is dispatched from our warehouse. We ship through Fedex and UPS, for up-to-d...
  • Do you ship internationally from the USA?

    We are now accepting and shipping orders to Canada! To be advised of any shipping updates, make sure you are signed up to our email notifications by entering in your email address into the footer of the website or by creating an account here.
  • What happens if my order is returned to sender?

    If our courier partners are unable to deliver your package to you it will be returned to sender back to our warehouse. Our friendly customer service team will be in touch with you to arrange re-postage once it is delivered to our warehouse - if we are unable to make contact with you after multipl...