Shipping & Delivery

  • General Shipping Information

    Please expect delays with dispatch, shipping and returns around promotional periods. All communication will be via email once completed, please wait until after the specified time frames to contact us. Thanks for your patience. TBx What shipping options do you have? For US customers we offer ...
  • International Location Delivery

    Some items and sizes are only available from our AUS warehouse. When selecting selecting a size, a note will appear below the sizes if the size will be sent from an international location This may take 4-14 business days to be delivered via DHL Express. International shipping fees will apply and...
  • I Need To Change My Order's Address

    Oh no! Don’t worry, we can help you with a few quick solutions. Before Dispatch: Our hard-working team may be able to update the delivery address depending on what processing stage your order is at. Please contact us as soon as possible via enquiries-usa@tonybianco.com with your order number a...
  • Order Processing Update

    Order Processing Update Our teams are working hard to process your order, however due to logistic delays outside of our control and reduced workforces there may be additional delays with posting your order. Please allow extra time for your order to be processed and dispatched. Pre Order Produc...
  • Return To Sender

    If our courier partners are unable to deliver your package to you it will be returned to sender back to our warehouse. Our friendly guest experience team will be in touch with you to arrange re-postage once it is delivered to our warehouse. If we are unable to make contact with you after multipl...
  • International Customs & Duties

    For our Canadian customers Duties & Taxes may apply to your online order. For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer. We...
  • Multiple Items - AU Location and International Customers

    If your order contains multiple items, your order won't be sent until all items arrive into our warehouse to send in one package. We do this to ensure that you don't need to pay any extra shipping fees or incur additional duties and taxes by your countries customs. You'll receive your tracking c...