Returns Policy

Returns can take up to 5-10 business days to be processed once delivered.

All communication will be via email once completed, please wait until after the specified time frames to contact us.

Please note that email is our quickest method to get in touch with you, we will be unable to return calls from out of business hours.

We are unable to cancel or amend orders if we are closed or it has already been dispatched.

Thanks for your patience. TBx

We hope you love your Tony Bianco purchase, however we are here to help if you need to return an item purchased via our website.

This Returns Policy applies to all purchases made online at Tony Bianco US and does not apply to any purchases made via our Australian website or third party stockists or wholesalers.

Returns Policy:
  • Full Priced Items an be returned for a change of mind refund or gift voucher. If you purchase a full priced item using a promotional code, this is still considered eligible for a refund.
  • Markdown/Sale Items with a red price can be returned for a gift voucher only, unless deemed faulty.
  • Final Sale items are not eligible for a change of mind return, size exchange, style exchange or gift voucher, unless deemed faulty.
  • We do not accept change of mind returns for gift vouchers or certain accessories such as face masks, shoe care, hats, watches or jewellery, unless deemed faulty.
  • All orders must be returned within 14 days from the date of delivery.
Faulty/Incorrect Items

We are sorry to hear that your order was not to our normal high standard.

If you believe your item to be faulty, please let us know in writing with supporting photos at and we'll get back to you.

Please note that sale items may not come in a new condition.

What are the common signs of wear and tear?

  • Worn or marked leather/pony hair
  • Marked soles
  • Stretched items
  • Torn straps
  • Heel tips fallen off
  • Scuff marks

We will accept returns on any faulty merchandise within a reasonable time frame and after assessment by one of our product experts.

Still have questions?

Please contact us via email at or via Live Chat and we'll happily guide you through the process.

Please note that the team work Sunday-Thursday 2pm - 10pm PST

Jan 24, 2023

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