Ensuring that your return meets our online return requirements which can be found here, please follow the below steps to return your purchase back to us.
For US Orders
Ensuring that your return meets our online return requirements which can be found here, please follow the below steps to return your purchase back to us:
How To Return
- Complete the returns form included inside your order & place your item/s into the mailing bag or box and seal it securely - one can also be found HERE.
- Stick the returns label provided to you inside your order to the outside of the mailing bag or box, ensuring any previous labels are covered.
- Lodge your return with the courier provider
Please note:
- If you choose to use our returns label, the balance for this service will be deducted from your refund total, if exchanging, we will contact you to take a new payment
- Return your items within 30 days of delivery
- Items must be unworn and in new condition with tags and packaging intact, shoes must be returned with the original shoe box
- Returns will be processed within 5 business days of reaching our warehouse, you will receive a refund notification once processed or a dispatch email once your exchange is on it's way back to you
If you are not using our returns label, you can send your return directly to:
Tony Bianco c/o NRI Distribution
13200 S. Broadway
Los Angeles, California
USA 90061
Still have questions?
Please contact us via email at enquiries-usa@tonybianco.com, via Live Chat or call us at +1 3232 092 676 and we'll happily guide you through the process.
Please note that the team work Sunday-Thursday 2pm - 10pm PST
For Canadian Orders
If you are based in Canada you are welcome to send your return to the below address using a provider of your own choice. Please include a returns form found HERE.
Tony Bianco c/o NRI Distribution
13200 S. Broadway
Los Angeles, California
USA 90061
Enquiries-usa@tonybianco.com | +1 3232 092 676
Please note that it is important that you choose a registered, traceable postage service with a reputable postage provider. Tony Bianco is unable to provide a refund or credit for any packages that do not arrive safely to our warehouse.