Our office was closed on Thursday the 26th and Friday the 27th for public holiday. Expect delays with shipping, dispatch and returns.
Shipping is up to 48 hours from when the order is placed. Returns can take up to 5-10 business days to be processed once delivered.
All communication will be via email once completed, please wait until after the specified time frames to contact us.
Please note that email is our quickest method to get in touch with you, we will be unable to return calls from out of business hours.
We are unable to cancel or amend orders if we are closed or it has already been dispatched.
Thanks for your patience. TBx
What shipping options do you have?
For US customers we offer three shipping options for your convenience. Please note that regional areas may be subject to delays on the above time frames -
From our US Warehouse:
Express is 1 - 4 business days from dispatch
Ground is 5 - 7 business days from dispatch
From our AUS Warehouse (International Location):
DHL Express Shipping 4 - 14 days from dispatch
DHL Express Shipping 4 - 14 days from dispatch depending on your zone and whether you’re in a metro region.
How much does shipping cost?
- Ground shipping is $12.50 or FREE on orders over $150
- Express shipping is $20 or FREE on orders over $350
- Canada and International Location DHL Express shipping is $20 or FREE on orders over $350
Do you ship to US military bases or PO boxes?
No, we do not ship to US military bases or PO boxes. Please provide an alternative business or residential shipping address.
How long does dispatch take?
- Orders typically ship within 1 - 2 business days.. Please note that our warehouse doesn’t ship orders over the weekend or on USA/AUS public holidays. Dispatch of your order may be delayed during sale or promotional periods.
- Pre-order products are subject to the delivery dates indicated at the time of purchase and may be subject to change.
- For updates on shipping times, please email us at email@example.com or use our Live Chat.
Can I track my delivery?
Once your order has been dispatched, you will receive a shipment notification email which will include your tracking number and a link to the carrier tracking site.
Sometimes the carrier can take 24 hours to update shipping. If you tracking number isn’t updating or working, please reach out to us as soon as you can via firstname.lastname@example.org so we can help.
All online Tony Bianco orders from our US warehouse have a very short window for orders to be changed or cancelled and they are typically fulfilled same day.
What US states do you deliver to?
Tony Bianco currently only delivers to the 48 contiguous states of America.
Do you ship internationally from the USA?
We are now accepting and shipping orders to Canada! If we don’t ship to your area yet, make sure you are subscribed to marketing emails to be the first to know!
What does it mean if my order is being shipped from an international location?
Some items and sizes are only available from our AUS warehouse. When selecting selecting a size, a note will appear below the sizes if the size will be sent from an international location
This may take 4-14 business days to be delivered via DHL Express. International shipping fees will apply and any potential duties and taxes.
If you have received your order from Australia, you are welcome to return to our US warehouse at your own cost. Please see our returns information HERE.